Refund policy

Return Policy

Last updated: March 21, 2026

At Sava Coffee Roasters, we are committed to offering products of exceptional quality and to making every purchase experience as thoughtful and dependable as the products we provide. Because our offerings include both perishable coffee products and coffee equipment, our return policy is organized by product category below.

1. Roasted Coffee and Other Consumable Products

Because roasted coffee is a perishable product, all coffee sales are final and are not eligible for return or exchange.

This includes roasted whole bean coffee, ground coffee, coffee sample packs, coffee subscriptions, and other consumable items.

If your order arrives damaged, incorrect, or defective, please contact us within 5 days of delivery at savacoffeeroasters@gmail.com.

To help us resolve the issue promptly, please include your order number, a brief description of the issue, and photos of the product and packaging.

Once reviewed, we may offer a replacement, store credit, or refund, depending on the circumstances.

2. Fully Automatic Espresso Machines and Coffee Equipment

We accept returns on eligible coffee equipment, including fully automatic espresso machines, subject to the conditions outlined below.

Return requests must be submitted within 15 days of delivery.

To be eligible for return, the item must be in new or like-new condition, returned with its original packaging, accessories, manuals, and all included components, and show no signs of misuse, neglect, abuse, modification, or accidental damage. The item must also be free from damage resulting from improper setup, improper maintenance, or failure to follow manufacturer instructions.

All returned equipment is subject to inspection before a refund is approved.

Products marked final sale are not eligible for return. Opened or used cleaning products, maintenance items, consumable accessories, water filters, and other hygiene-sensitive items are also not eligible for return once opened. Equipment damaged by misuse, scale buildup, neglect, improper maintenance, or unauthorized modification is not eligible for return.

3. Damaged, Defective, or Non-Functioning Equipment

If your espresso machine or other equipment arrives damaged, defective, or not functioning properly, please contact us within 5 days of delivery at savacoffeeroasters@gmail.com.

Please include your order number, a description of the issue, photos and/or video showing the problem, and photos of the packaging when applicable.

In certain cases, we may first provide troubleshooting support or coordinate with the manufacturer’s warranty process. If the issue is confirmed to be covered upon arrival, we will determine the appropriate resolution, which may include a repair, replacement, store credit, or refund.

4. Return Authorization

All returns must be approved by Sava Coffee Roasters in advance.

Please do not send any item back without first contacting us. Returns sent without prior authorization may be refused or experience delays in processing.

To request a return, please email savacoffeeroasters@gmail.com with your order number and the reason for your request.

5. Return Shipping

Unless a return is the result of our error or a confirmed defective product, customers are responsible for return shipping costs, shipping insurance, and any loss or damage incurred during return transit.

Original shipping charges are non-refundable, except where the return is due to our error.

For espresso machines and larger equipment, we strongly recommend using a trackable and insured shipping method, as return shipments may involve substantial value.

6. Restocking Fee

Approved returns for fully automatic espresso machines or other large equipment may be subject to a restocking fee of up to 15%, depending on the condition of the item returned and whether all original packaging and accessories are included.

No restocking fee will be charged for products that arrive defective or for returns resulting from our fulfillment error.

7. Refund Processing

Once your return is received and inspected, we will notify you of the status of your refund.

If approved, refunds will be issued to the original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.

8. Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please submit a return request for the original item, if eligible, and place a new order separately.

9. Order Cancellations

Because coffee orders are typically processed quickly to ensure freshness, they may not be canceled once submitted.

Orders for espresso machines or equipment may be canceled only if they have not yet shipped. Once shipped, they are subject to the return policy stated above.

10. Contact

For return inquiries, please contact:

Sava Coffee Roasters
Email: savacoffeeroasters@gmail.com
Website: https://savacoffeeroasters.com